Post by Markoz on Dec 16th, 2012 at 6:32am
If your OS is Vista/Win7/Win8, try reinstalling both the 757 and 767 using "Run as administrator" (see image below). Choose the Repair option when given the choice to "Repair" or "Remove". See if that gets them working.
If not, then you need to try doing a full uninstall and reinstall which includes the removal of the windows registry entry, as explained in KB #685.
Check-in to Your Profile > Product > Customer Support > Search KB or Submit New Ticket. Do a search for #685 (without the #).
Hope this helps
If not, then you need to try doing a full uninstall and reinstall which includes the removal of the windows registry entry, as explained in KB #685.
Check-in to Your Profile > Product > Customer Support > Search KB or Submit New Ticket. Do a search for #685 (without the #).
Hope this helps